Terms of Service

These Terms of Service govern your access to and use of the CommercialProperty.lk platform, including the website, mobile interfaces, services, property listing tools, agency tools, payment services, support services, and related features.

By creating an account, browsing listings, submitting inquiries, posting property advertisements, purchasing points, subscribing to agency plans, or using any CPLK service, you agree to these Terms.

If you do not agree with these Terms, you must not use the platform.

CommercialProperty.lk is an online commercial property platform that allows users to search, advertise, promote, and manage commercial property listings.

CPLK provides technology, listing visibility, search, inquiry, verification, support, and advertising tools.

CPLK is not the owner, seller, landlord, tenant, buyer, broker, legal adviser, surveyor, or financial adviser for any property unless expressly stated in writing.

The platform may support the following user types:

CPLK may add, remove, or modify roles and permissions as the platform evolves.

To use certain features, users may need to create an account.

You agree to provide accurate, current, and complete information during registration and keep your account details updated.

You are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account.

CPLK may suspend or restrict accounts that appear fraudulent, inaccurate, inactive, abusive, or in violation of these Terms.

CPLK may support login and verification using email, OTP, password, or social login providers.

Where email verification is required, you must verify your email before accessing certain features.

If you use social login, the email address provided by the social login provider must match your registered or invited email where applicable.

Agencies may create or manage listings through agency accounts.

Agency Super Admins are responsible for: Managing agency profile information, Managing agency users, Managing subscriptions, Managing points, Reviewing and publishing listings, Approving internal submissions, Monitoring billing and payments, Ensuring agents comply with platform rules.

An agency account must have one authorised Agency Super Admin.

CPLK may restrict the deletion or deactivation of an Agency Super Admin if doing so would leave the agency without an authorised controller.

Agency users may be invited by authorised agency users or CPLK staff.

Invitation links may expire.

CPLK may reject, revoke, or expire invitations for security, duplication, or misuse reasons.

Invited users must use the same email address to accept the invitation unless CPLK allows otherwise.

Users may submit commercial property listings subject to CPLK’s listing rules.

Each listing must be accurate, lawful, genuine, and not misleading.

A listing may include information such as: Property title, Description, Property type, Transaction type, Location, Price, Area, Floors, Amenities, Images, Floor plans, Contact details, Virtual tour links, Advertiser details, etc.

CPLK may reject, edit, suspend, archive, remove, or request changes to any listing that violates platform rules or appears suspicious.

Listings may require review before publication.

CPLK may review listings for quality, accuracy, policy compliance, duplicate content, suspicious information, incomplete details, or prohibited content.

Approval of a listing does not mean CPLK guarantees the legal ownership, accuracy, availability, price, condition, or suitability of the property.

Listing Review and Service Timeframes

CPLK aims to process listings, payment verifications, document reviews, support requests, and other services within reasonable operational timeframes. Estimated processing times published on the platform, Help Centre, or service pages are provided for guidance only and are not guaranteed.

Actual processing times may vary depending on submission volume, document quality, payment verification requirements, public holidays, weekends, system maintenance, or other operational factors.

CPLK reserves the right to extend review periods where additional information, clarification, or manual verification is required.

CPLK may provide a “Verified” label or similar status for selected listings.

Listings may be reviewed for verification after publication through a batch-based process.

Verification may involve document checks, manual review, advertiser checks, or other validation methods.

Verification is not immediate and may be applied at a later stage.

CPLK does not guarantee that all listings will receive verification status.

A verified label does not guarantee: Legal ownership, Final property availability, Accuracy of all details, Legal title, Suitability for purchase, rent, or lease, Future transaction safety. Users must conduct their own due diligence before making decisions.

Users are responsible for

Users agree not to:

CPLK may charge fees for: Single ad listings, Agency subscriptions, point purchase/ point packs, Boost promotions, Featured promotions, Homepage sponsored slots, and Other paid services

All prices are shown in LKR unless stated otherwise.

Payments may be processed through third-party payment providers, bank transfers, or other supported methods.

Payment confirmation may depend on payment gateway response, bank confirmation, or manual finance approval.

Agency users may subscribe to monthly plans.

Subscription plans may include: Ad slots, Included points, Agency user access, Listing management tools, Promotion features, Reporting and analytics.

Subscriptions may automatically be renewed by default at the end of each billing cycle.

Renewals occur under the same subscription tier unless changed by the user.

Users may disable auto-renewal at any time prior to the renewal date.

Upgrades take effect immediately. When you upgrade, your new plan, limits, and benefits start right away.

Downgrades take effect at the next billing cycle. Your current plan will continue until the end of the billing period, and the new (lower) plan will start after that.

CPLK may change subscription pricing or benefits with notice.

CPLK may use a point system for promotions and add-on services.

Points may be used for: Boost Ad, Featured Ad, Homepage Sponsored, Other promotional services.

Points may be included in subscriptions or purchased separately.

Unless stated otherwise: points are not cash, points are not transferable, points are not refundable once used, points may expire, points cannot be exchanged for money, Used points are not returned when a promotion is completed, Detailed rules are provided in the point Usage Policy.

If a renewal payment fails:

If payment is not completed within the grace period:

CPLK may offer paid visibility features such as Boost, Featured Ad, and Homepage Sponsored.

These features improve visibility but do not guarantee: Leads, Sales, Rentals, Buyer interest, Specific number of views, Specific ranking position at all times.

Search and listing order may depend on relevance, paid promotions, verification status, freshness, filters, and platform ranking logic.

Refunds and cancellations are handled according to the Refund & Cancellation Policy.

CPLK may consider refunds for eligible cases such as payment errors or rejected listings.

Refunds may not be available for: Used points, Published ads, Completed promotions, Expired ads, Published ads that received visibility, Subscription periods already used, User mistakes after confirmation.

Where bank transfer is supported, users may be required to upload proof of payment.

CPLK may reject payment slips that are unclear, duplicate, invalid, edited, fraudulent, incomplete, or not matched with bank records.

Listings or services may remain pending until payment verification is completed.

Users may contact advertisers through inquiry forms, contact buttons, chat, phone, email, or other tools provided by CPLK.

Users agree to communicate respectfully and lawfully.

CPLK may monitor, restrict, or block abusive, spammy, fraudulent, or suspicious communication.

CPLK is not responsible for agreements, negotiations, payments, meetings, or transactions made directly between users outside the platform.

Users may submit support tickets or complaints through the Help Center or Customer support channels.

CPLK may classify, assign, escalate, and resolve tickets based on category, priority, and available information.

Users must provide accurate details and supporting evidence when raising complaints.

CPLK may close tickets if the user does not respond within a reasonable period.

CPLK may publish target response and resolution timeframes for different support categories through the Help Centre or support pages. These timeframes are indicative service targets and do not constitute guaranteed response or resolution times.

Users confirm that they have the legal right to upload and use all submitted content.

Users retain ownership of content they upload, including images, descriptions, and documents.

By uploading images, media, or content to CPLK platform, users grant CPLK a non-exclusive, worldwide, royalty-free license to:

These modifications are performed to:

Such modifications do not transfer ownership of the content to CPLK.

CPLK may restrict download or external use of processed images to protect platform integrity.

The CPLK platform, brand, design, software, database, icons, logos, workflows, ranking systems, and content created by CPLK are owned by CPLK or its licensors.

Users must not copy, scrape, reverse engineer, reproduce, or misuse CPLK platform assets without written permission.

CPLK aims to keep the platform available and functional.

However, CPLK does not guarantee uninterrupted access.

The platform may be unavailable due to:

CPLK may suspend, restrict, or terminate accounts, listings, subscriptions, or services if users violate these Terms.

Reasons may include:

Where possible, CPLK may provide notice, but immediate action may be taken for serious violations.

CPLK does not guarantee the accuracy, legality, ownership, availability, price, condition, or suitability of any property listing.

Users must independently verify all property information before entering into any transaction.

CPLK is not responsible for losses caused by reliance on listing information.

To the maximum extent permitted by law,

CPLK is not liable for:

Users agree to indemnify and hold CPLK harmless from claims, losses, damages, costs, and expenses arising from:

CPLK may update these Terms from time to time. Updated Terms will be published on the platform with the effective date.

Continued use of the platform after changes means you accept the updated Terms.

These Terms shall be governed by the laws of Sri Lanka unless otherwise required by applicable law.

Any disputes shall be handled through the appropriate courts or dispute resolution process in Sri Lanka.

For questions about these Terms, contact:

Effective Date: July 1, 2026

Last Updated: July 1, 2026